Shape the Future of Brand2Chat

Every feature here started as a user idea. Vote on what matters most, suggest what's next we build for you.

4
In Progress
1
Planned
2
Live
7
Completed
In Progress Now
In Progress

Facebook Integration

Connect Facebook conversations with Brand2Chat and manage customer messages from the same unified inbox as your live chat and AI conversations.

Progress60%
In Progress

Instagram Integration

Bring Instagram messages into Brand2Chat so your team can respond quickly, keep customer context, and manage social support in one place.

Progress40%
In Progress

Android App

Support customers from anywhere with a native Android app built for fast replies, conversation management, and real-time notifications.

Progress30%
In Progress

iOS App

Manage conversations on the go with a native iOS app designed for timely support, real-time alerts, and a seamless agent experience.

Progress30%
Planned
Planned

WhatsApp Integration

Connect WhatsApp with Brand2Chat to manage customer conversations alongside live chat, AI chat, and social channels from one unified inbox.

Live
Live

Reporting & Analytics

Your all-in-one support analytics hub is now live. Track conversation volumes, agent response times, resolution rates, and CSAT trends in a unified dashboard. We are actively collecting feedback from early users to sharpen the experience before a full rollout.

Learn More
Live

RAG System

Our Retrieval-Augmented Generation (RAG) system can reduce your AI costs by up to 10× for your AI chat while delivering answers grounded in your business knowledge.

Completed
Completed

Live Chat

Real-time chat between your website visitors and support agents. Instantly engage customers at the moment of intent, reduce drop-offs, and resolve queries before they become tickets all from a clean, fast chat interface.

Completed

Agent Inbox

A unified inbox where agents manage all incoming conversations, assign tickets, set statuses, and prioritise work. Built for speed every open conversation is visible, actionable, and easy to hand off between team members.

Completed

Knowledge Base

Build a self-serve help centre so customers find answers before they need to chat. Create articles, organise them into categories, and let the AI chat bot surface the right content automatically reducing agent load around the clock.

Completed

AI Chat

Deploy an AI-powered chatbot that answers customer questions 24/7 using your knowledge base and custom instructions. Handles routine queries instantly, escalates complex ones to human agents, and keeps customers satisfied even outside business hours.

Completed

Widget Setup

Customise your chat widget to match your brand choose colours, position, welcome messages, and operating hours. Install it on any website with a single line of code. No developer needed beyond the initial embed.

Completed

FAQ Setup

Add a structured FAQ section directly inside your chat widget so visitors get instant answers to common questions without ever opening a conversation. Fewer repetitive tickets for your team, faster answers for your customers.

Take Control of Every Customer
Conversation Today!

Deliver faster, more personal support with Brand2Chat's branded live chat start building customer trust today.

Get Started Today

  • No Credit Card Required

  • Free For 15 Day Trial