Product Enquiry
Shape the Future of Brand2Chat
Every feature here started as a user idea. Vote on what matters most, suggest what's next we build for you.
Visitor Tracking & Analytics
See who's browsing your website in real time track page visits, time spent, location, and device before a conversation even starts. Equip your agents with full visitor context so every chat opens with the right information at hand. Prioritise high-intent visitors and never miss a warm lead again.
Built-in CRM
Brand2Chat is building its own native CRM so you can manage contacts, conversation history, and customer details without connecting any third-party tool. Track every interaction, add notes, and view the full customer timeline right alongside your live chat no integrations needed.
Email Channel Support
Bring your support email inbox into Brand2Chat and manage email tickets alongside live chat and AI chat from a single unified agent inbox. No more context switching every customer touchpoint in one place.
Team Collaboration & Notes
Let agents leave internal notes on conversations, tag teammates, and collaborate on complex tickets without the customer seeing a thing. Speed up escalations, reduce errors, and keep your team aligned on every support thread.
CSAT & Customer Feedback
Automatically send a satisfaction survey after every resolved conversation and track CSAT scores by agent, team, or time period directly inside Brand2Chat. Identify gaps early, reward top performers, and continuously improve your support quality.
Reporting & Analytics
Your all-in-one support analytics hub is now live. Track conversation volumes, agent response times, resolution rates, and CSAT trends in a unified dashboard. We are actively collecting feedback from early users to sharpen the experience before a full rollout.
Learn MoreLive Chat
Real-time chat between your website visitors and support agents. Instantly engage customers at the moment of intent, reduce drop-offs, and resolve queries before they become tickets all from a clean, fast chat interface.
Agent Inbox
A unified inbox where agents manage all incoming conversations, assign tickets, set statuses, and prioritise work. Built for speed every open conversation is visible, actionable, and easy to hand off between team members.
Knowledge Base
Build a self-serve help centre so customers find answers before they need to chat. Create articles, organise them into categories, and let the AI chat bot surface the right content automatically reducing agent load around the clock.
AI Chat
Deploy an AI-powered chatbot that answers customer questions 24/7 using your knowledge base and custom instructions. Handles routine queries instantly, escalates complex ones to human agents, and keeps customers satisfied even outside business hours.
Widget Setup
Customise your chat widget to match your brand choose colours, position, welcome messages, and operating hours. Install it on any website with a single line of code. No developer needed beyond the initial embed.
FAQ Setup
Add a structured FAQ section directly inside your chat widget so visitors get instant answers to common questions without ever opening a conversation. Fewer repetitive tickets for your team, faster answers for your customers.
Take Control of Every Customer
Conversation Today!
Deliver faster, more personal support with Brand2Chat's branded live chat start building customer trust today.
Get Started TodayNo Credit Card Required
Free For 15 Day Trial