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Help Themselves

Build a branded self-service help center with articles, FAQs, and how-to guides. Reduce incoming chat volume by letting customers find answers on their own 24/7, even when your agents are offline.

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Brand2Chat knowledge base help center
Rich text knowledge base article editor

Rich Text Article Editor

Create beautifully formatted help articles with a block-based editor that supports images, GIFs, embedded videos, code snippets, and tables. No design skills needed just write, format, and publish.

Instant Search & Discovery

Your customers find answers in seconds, not minutes. A powerful search engine indexes every article, heading, and keyword so visitors can type a question and get relevant results instantly right from the chat widget or help center page.

Knowledge base search and discovery interface
Knowledge base embedded in chat widget

In-Widget Help Center Access

Embed your knowledge base directly inside the chat widget. Visitors can browse and search articles without ever leaving the conversation reducing agent workload and resolving issues faster.

Organized Categories & Collections

Structure your help content into clear categories and collections so customers can browse logically. Group articles by topic, product, or department and keep everything easy to find as your knowledge base grows.

Knowledge base categories and collections

More Capabilities

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