Brand2Chat WhatsApp

Your WhatsApp chats.
Smarter customer support.

Bring your WhatsApp conversations into Brand2Chat. Help customers find answers and keep your team connected in one shared inbox.

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  • Free 15-day trial
  • No credit card required
WhatsApp conversations in the Brand2Chat shared inbox
GET CONNECTED

Bring WhatsApp into Brand2Chat in four steps.

Set up your workspace, connect your business account, and get ready for your first conversation.

  1. Create your workspace

    Sign up for Brand2Chat and set up a workspace for your business. Start with a free 15-day trial, with no credit card required.

  2. Connect WhatsApp

    Go to Integrations Section, pick WhatsApp, and continue with Facebook. The Meta wizard links your business and number.

  3. Test a conversation

    Verify the number with an SMS or a call, Send a message from another WhatsApp account. Check that it reaches your inbox and that you can send a reply.

  4. Start helping customers

    Bring your team into the shared inbox. Answer questions, keep track of the conversation, and follow up with context.

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REPLY FROM YOUR WORKSPACE

WhatsApp conversations. Managed in Brand2Chat.

See who you are helping, read their messages, and reply directly from your dashboard. Keep the customer's details and conversation status in view without switching between apps.

  • Identify the customer and their WhatsApp channel
  • Reply directly from the conversation
  • Close resolved conversations or reopen them for follow-up
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Annotated Brand2Chat WhatsApp conversation highlighting the customer profile, channel indicator, conversation status controls, and reply box.
AN ORGANIZED INBOX

Find the conversations that need you.

See the active business number and find the right WhatsApp chat with search and inbox filters. Preview recent messages and their status before opening a conversation.

  • Filter by All, Unread, Open, or VIP
  • Preview messages, timestamps, and Open or Closed status
  • Keep the active business number in view
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WhatsApp conversation list showing the active business number, All, Unread, Open and VIP filters, message previews, timestamps, and conversation statuses.
CONTEXT FOR EVERY REPLY

Keep the details close to the conversation.

View your conversation list and the selected chat together. Review earlier messages and shared files, then use the reply tools in the same workspace to keep the discussion moving.

  • Review message history and shared documents
  • Access AI Suggest, WhatsApp Templates, and Quick Canned replies
  • Write and send replies from the WhatsApp workspace
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Brand2Chat WhatsApp workspace with a conversation list, an order enquiry, a shared PDF, and AI Suggest, WhatsApp Templates, and Quick Canned reply tools.
FREQUENTLY ASKED QUESTIONS

Questions about WhatsApp support?

How do I connect WhatsApp to Brand2Chat?

Open Integrations and choose Connect Facebook. In the Meta popup, select your registered WhatsApp Business profile and phone number, then review and grant the required permissions. After authorization, open Integrated Accounts and check that your number has an Active status.

Can I reply to WhatsApp messages from Brand2Chat?

Yes. Open WhatsApp Chat in your Brand2Chat workspace, select the conversation, and send your reply. The customer receives it in their WhatsApp app, so you can manage the conversation from your dashboard.

How can I test the connection?

Copy the generated WhatsApp Chat link and open it in a new browser tab. Send a test message to your business, check that it appears in WhatsApp Chat, and reply from Brand2Chat to confirm that messages reach both sides.

How do I find unread messages or open conversations?

Use the All, Unread, Open, and VIP filters in the WhatsApp conversation list. You can also search your chats and preview recent messages, timestamps, and conversation statuses before opening a chat.

Can I close a conversation and reopen it later?

Yes. Close the conversation when the issue is resolved, and reopen it when you need to follow up. The conversation controls sit alongside the customer's details in the chat view.

Can I try Brand2Chat before subscribing?

Yes. Brand2Chat offers a free 15-day trial with no credit card required. Use the signup links on this page to get started.

Make your next WhatsApp reply a helpful one.

Bring your customer conversations and your team together with Brand2Chat.

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